Focus Areas
- Microsoft 365 transformation, Intune, Autopilot, and Defender uplift.
- Identity governance, Conditional Access, MFA, and Zero Trust alignment.
- Operational resilience through ITIL-aligned processes and automation.
Identity & Access Control
Strategic and hands-on leadership across Microsoft 365, endpoint management, and secure service delivery.
How I Support Teams
- Clear roadmaps, measurable outcomes, and audit-ready documentation.
- Stakeholder engagement, vendor oversight, and budget management.
- Coaching and mentoring for service desk and engineering teams.
Microsoft 365 & Intune Security
Technical leadership across Microsoft 365, endpoint management, and secure infrastructure delivery.
IT Leadership & Service Delivery
- IT management, SLAs/KPIs, ITIL change, incident, and problem control.
- Team leadership, vendor management, and budget ownership.
Microsoft 365 & Endpoint
- Intune / Endpoint Manager, Autopilot, MECM / SCCM, and MDM.
- Defender for Endpoint and baseline security posture tuning.
Identity & Security
- Entra ID / Azure AD, Conditional Access, MFA, SSO, B2B.
- Zero Trust adoption, Cyber Essentials+ readiness.
Infrastructure & Automation
- Azure IaaS, Active Directory, DNS, GPO, Exchange Online.
- PowerShell automation, SOP documentation, audit readiness.
Independent IT Reviews
Leadership and delivery across consultancy, enterprise, and SME environments.
Jul 2023 - Current
Microsoft 365 & Security Consultant
- Delivered end-to-end assessments and cloud-modernisation roadmaps.
- Standardised Microsoft 365 deployments with Defender and Compliance Manager baselines.
- Performed GDPR and data-protection gap analyses with remediation plans.
- Led Cyber Essentials and Cyber Essentials Plus readiness programmes.
- Implemented ITIL 4-aligned governance for audit-ready operations.
- Selected engagements: public-sector education, regulated environments, and SME clients.
Oct 2022 - Jul 2023
Systems Administrator
- Administered Hyper-V, AD/DNS, MECM, and Azure services for head office and R&D.
- Introduced Jira workflows and coached junior staff to improve MTTR.
- Partnered on a 1Gb → 10Gb network upgrade for critical systems.
- Centralised asset tracking for 500+ users, reducing loss and improving auditability.
May 2015 - Oct 2022
IT Support Engineer
- Managed Windows servers, Microsoft 365, backups, and local network operations.
- Supported CAD and lighting simulation systems for product development.
- Maintained ERP, printers, and production testing equipment integration.
- Assisted automation and cloud migration projects to improve collaboration.
Cyber Essentials Readiness
Measured improvements delivered across security, endpoints, and infrastructure.
95%+
Sustained endpoint compliance
4 weeks
Cyber Essentials+ readiness delivery
40%
Performance gains from network uplift
50%
Reduction in mail-borne incidents
Selected Projects & Results
Examples of measurable delivery outcomes across varied environments.
- Cyber Essentials Plus delivery: led full remediation programmes across public-sector, education, and commercial environments with first-time audit pass within four weeks.
- Modern workplace deployment: designed and delivered Intune and Autopilot rollouts across mixed estates, materially reducing onboarding time and device-related support demand.
- Infrastructure and network uplift: implemented 10Gb backbone upgrades, improving application responsiveness by ~40% and reducing peak-hour incidents.
- Email, collaboration, and DLP hardening: re-engineered external sharing controls and Defender policies to cut mail-borne incidents by ~50%.
Certifications
Professional qualifications across Apple, Microsoft, and industry-standard frameworks.
- Apple Certified Support Professional (ACSP)
- CompTIA A+
- CompTIA Linux+
- Microsoft SC-900, MS-900, AZ-900