IT Manager. What I have done before.
I have spent a decade managing teams, budgets and the full IT function across hybrid Microsoft 365 environments: service delivery, security compliance, vendor governance and team development.
Areas of capability
IT operations leadership experience behind Magrathean: service delivery, budgets, suppliers, security compliance, infrastructure and team development.
- IT leadership, strategy and annual budgeting
- ITIL 4 service delivery and ITSM design
- Service-desk team management and mentoring
- Vendor management and supplier governance
- Endpoint and device management with Intune and MECM
- Identity and access governance with Entra ID (formerly Azure AD)
- Security compliance covering Cyber Essentials Plus and ISO 27001
- Cloud migration and infrastructure modernisation programmes
- Network design and infrastructure refresh planning
- Automation and scripting with PowerShell
Results from the role
Endpoint compliance lifted from 72% to 96% by sequencing controls in a way the helpdesk could actually support.
- Before72%
- After96%
Who owns cyber security
Most UK businesses call cyber security a high priority, but under a third give a board member responsibility for it.
- High priority for senior management72%
- Board member responsible31%
- Formal cyber security policy36%
- Staff training in the last year19%
See the broader practice
The same control-first approach spans identity, endpoint, tenant security, readiness and AI adoption.
Selected experience
What changed, how it was checked and who could keep it running.
- 01
My IT Manager background includes leading a team of up to 12 service desk and second-line support staff: incident triage, escalation, on-call rota and capacity planning across multi-site operations.
- 02
Owned annual IT budgets between £150k and £200k covering infrastructure refresh, licensing, vendor contracts and security tooling, with quarterly reviews against business priorities.
- 03
Designed and executed IT strategy across Windows, Linux and macOS environments aligned with business goals, balancing operational stability with security posture and cost.
- 04
Achieved first-time Cyber Essentials Plus certification and lifted endpoint compliance from 72% to 96% by sequencing controls in a way the helpdesk could actually support.
- 05
Developed IT policies and processes aligned with ITIL 4 and ISO 27001 standards, with explicit ownership and review cadences rather than aspirational policy documents.
Questions teams ask first
Why does this matter to me?
I have run these systems myself, so the fixes I make are ones your IT team or provider can keep running.
Do I need to prepare anything?
No. A 30-minute call is enough to see whether I can help. No logins or screen sharing are needed.
Other backgrounds
