IT Manager | Gyorgy Bolyki
Hands-on IT leader with a decade managing teams, budgets and the full IT function across hybrid Microsoft 365 environments — service delivery, security compliance, vendor governance and team development.
Back to the main founder profile for the consultancy context, contact channels and headline credentials.
Background
His Head of IT background includes leading a team of up to 12 service desk and second-line support staff: incident triage, escalation, on-call rota and capacity planning across multi-site operations.
Owned annual IT budgets between £150k and £200k covering infrastructure refresh, licensing, vendor contracts and security tooling, with quarterly reviews against business priorities.
Designed and executed IT strategy across Windows, Linux and macOS environments aligned with business goals, balancing operational stability with security posture and cost.
Achieved first-time Cyber Essentials Plus certification and lifted endpoint compliance from 72% to 96% by sequencing controls in a way the helpdesk could actually support.
Developed IT policies and processes aligned with ITIL 4 and ISO 27001 standards, with explicit ownership and review cadences rather than aspirational policy documents.
Directed cloud and workload migrations that reduced on-premises dependency, improved resilience and gave the operations team a smaller, better-understood estate to run.
Mentored junior engineers through training programmes, structured progression and named technical career paths so that the team developed capability rather than ticket throughput alone.
Acted as technical escalation point and managed relationships with suppliers, internal stakeholders and regulators where compliance reviews touched IT controls.
Areas of capability
- IT leadership, strategy and annual budgeting.
- ITIL 4 service delivery and ITSM design.
- Service-desk team management and mentoring.
- Vendor management and supplier governance.
- Endpoint and device management with Intune and MECM.
- Identity and access governance with Entra ID and Azure AD.
- Security compliance covering Cyber Essentials Plus and ISO 27001.
- Cloud migration and infrastructure modernisation programmes.
- Network design and infrastructure refresh planning.
- Automation and scripting with PowerShell.
How this shapes the consultancy work
The IT leadership background means the consultancy work understands operational reality: security recommendations have to be implementable by a real helpdesk, on a real budget, surviving real supplier and staff turnover. That shapes every deliverable.
Other expertise backgrounds
- Cybersecurity Engineer — A decade of practical security engineering work behind the Microsoft 365 security consultancy: vulnerability management, identity hardening, zero-trust policy design and incident response.
- Network Security Architect — Designs and hardens secure, high-performance networks: firewall configuration, intrusion detection, VLAN segmentation, zero-trust policy and translating business requirements into resilient, documented architectures.
- Cloud Engineer — Architects and migrates workloads to Azure with deep systems knowledge, automation and cost discipline: hybrid identity, Intune Autopilot, infrastructure as code and resilient cloud-native operations.