IT Manager
I have spent a decade managing teams, budgets and the full IT function across hybrid Microsoft 365 environments: service delivery, security compliance, vendor governance and team development.
Background
My Head of IT background includes leading a team of up to 12 service desk and second-line support staff: incident triage, escalation, on-call rota and capacity planning across multi-site operations.
Owned annual IT budgets between £150k and £200k covering infrastructure refresh, licensing, vendor contracts and security tooling, with quarterly reviews against business priorities.
Areas of capability
- IT leadership, strategy and annual budgeting.
- ITIL 4 service delivery and ITSM design.
- Service-desk team management and mentoring.
- Vendor management and supplier governance.
- Endpoint and device management with Intune and MECM.
- Identity and access governance with Entra ID and Azure AD.
How this shapes the consultancy work
This background keeps the consultancy work grounded: security recommendations have to be implementable by a real helpdesk, on a real budget, through supplier changes and staff turnover. That shapes every deliverable.